NEW SONG: Never Seen The Tech Desk

First, a disclaimer: yeah, this is inspired by my own work experiences, but to be fair, every single place where one tier of people had to support another, lower tier of support folks, this has been true. I’ve even been the clueless git on the other end of this song, so believe me that this is all in good fun.

This song is dedicated to anyone who has ever had to work in ANY sort of help desk environment, and especially for the SysOps who have to support THEM.

NEVER SEEN THE TECH DESK
by Rob Wynne
TTTO: “Never Been To Spain”, by Three Dog Night (among others)

Oh I’ve never seen the tech desk
Cause I’ve always been too lazy;
But I know a lot of folks there
They call me up and drive me crazy!
My spirit’s droopy
Cause they’re so loopy
They’re our support staff
Our tech support staff

There’s not a day goes by now
They don’t call me on the phone
And they start each conversation
With “Hey, now what’s going on?”
Is there an outage?
Or some strange problem?
We can’t define it!
No we can’t define it!”

I ask them if they’ve done their homework
And what they did to troubleshoot it
They say they’re not sure what to do next
And wonder if they should reboot it?
I say “Don’t know yet
Where you ought to go yet
What is the error?
You haven’t said the error!

I studied hard to be a SysOp
Because I thought that I would like it
I didn’t know back when I started
That you also must be psychic
I do my best, still
Hoping that the rest will
Learn from repeating
But memory is so fleeting

‘Cause the next time that my phone rings
Once the problem is resolved
and it’s the same technician calling
And a new customer’s involved.
Why can’t you see it?
I can guarantee it’s
The same thing as the last one
It’s the same damn problem!

Oh I’ve never seen the tech desk
Cause I’ve always been too lazy
But I know a lot of folks there
They call me up and drive me crazy
My spirit’s droopy
Cause they’re so loopy
They’re our support staff
Our tech support staff